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If you have questions about an existing order or product, please fill out the contact form below and someone from our team will be in touch as soon as possible.
If you have a piece of your own that you would like lettered, we are currently not taking custom orders due our Holiday season; however, we host monthly BYOB events (Bring Your Own Board) where you bring and item of your choice, and we provide the custom lettering! Click here to view upcoming lettering events. (If you need something sooner than our next event, fill out the form below.)
If you are looking to schedule an in-store live lettering experience at your next event or business, click here for information on Pop-Ups with Antea Amoroso.
If you are looking for pricing and availability for our wedding + event lettering services, click here to learn more about our NEW service and how to book now!
FULFILLMENT PROCESS
Our fulfillment operations occur during normal business hours, Monday-Friday 9AM-2PM EST, excluding all major holidays. All items take 3-7 business days to process. This is the time that it takes us to hand letter, process and package your items for you, this does not include shipping time. Please email Orders@AnteaAmorosoDesign.com for questions regarding your order.
RETURN POLICY
Antea Amoroso Design has a 10 day quality guarantee. If for some reason your product is less than favorable within 10 days of receiving your item, we will send you a replacement if we feel it is warranted. If that item is not in stock at that time, you will be given store credit in the full amount of that item. Please email Orders@AnteaAmorosoDesign.com with a photo of your item and the reason for your replacement request and we will get back to you as soon as possible. Due to the personalized and delicate nature of Antea Amoroso Design's products, all of our items are final sale and not eligible to be returned or exchanged.
SHIPPING + HANDLING
PACKAGING:
All packages are shipped via USPS, UPS & FedEx. Curbside Contactless Pick Up options are available for local orders. Pick up orders do not process faster than shipped orders. Once your package is picked up via USPS/FedEx/UPS it is out of our control and we cannot control the speed or time frame for shipping.
SHIPPING:
We hand pack all of our items with care at our local studio in Reading, MA. We use the highest quality packaging materials to ensure the safest transit possible. Antea Amoroso Design is not responsible for items damaged during the delivery process. Please contact your local mail carrier if your item arrives damaged. We offer local curbside pickup for your convenience!
Antea Amoroso Design is not liable for goods lost, stolen or damaged during transit.
WRONG DELIVERY + NON DELIVERY:
We will not be held responsible for orders being delivered to "wrong" or "old addresses" a customer has on file. All shipping labels are generated directly from the system information entered by the customer and at no time will we alter addresses unless specifically requested by the customer, before the order has been printed. In the event that your order is sent back to us and marked as "Undeliverable As Addressed", you will be required to pay another shipping fee. Orders shipped to incorrect addresses, as provided by the buyer, will not be reprinted and/or reshipped at the expense of Antea Amoroso Design.
NON DELIVERY:
We cannot track down packages that are marked as delivered, but are "not received". Our best piece of advice is to talk to your neighbors, check next to your porch or back door, and talk to those you live with to make sure they didn't stash it somewhere. Your local post office or FedEx/UPS locations can also help, call and ask to speak to your carrier and ask them where the package was left. They can also help walk you through the investigation process and filing a claim for your package. We do not issue refunds on lost packages.
CARING FOR YOUR GOODS
We suggest keeping all items inside away from the elements, and spraying your item every few months with an acrylic sealant to protect longevity of your products. Store safely in a cloth bag or bubble wrap. If you have more questions about caring for your personalized goods, please email a photo to Orders@AnteaAmorosoDesign.com
ORDER TOUCH UPS
Antea will refresh your product's lettering (if possible) for $25. Please email Orders@AnteaAmorosoDesign.com with a photo of your item to see if it is eligible for a lettering refresh. Please note, not all orders will be able to be refreshed. Standard processing times apply. Please note that we do our best to get your order to you as soon as possible, if you have any questions or need to contact us please email Orders@AnteaAmorosoDesign.com
Our customer service hours are Monday-Friday 9AM-2PM
